Popular Questions

Will I be sent junk mail, or have my personal details passed on to any third-parties?
We do not send promotional junk mail to our customers, and we do not share any personal details of any kind with any third-parties.
Do the products arrive discreetly packaged ?
We are committed to protecting your privacy. Everything we send by regular airmail is packed in regular, plain cardboard boxes with no reference to “medicine” or “pharmacy”. The customs declaration sticker which we are required to attach to package classifies the contents as “bodycare products”. Unfortunately orders sent using EMS (express) shipping option must display the exact product(s) contained on the package`s documentation.
I haven`t received an email confirmation of my order and it`s been over 24 hours, where is it?

We aim to process all orders within 24 hours, after which you should have received your order confirmation. Due to the large volume of emails we send and receive we do sometimes experience delays. Also, due to the industry which we are involved in, some ISPs (Internet Service Providers) and email hosts may treat us as spam and block our emails.

Always check your junk and spam folders in case our email has been filtered into one of these. You may also check with your ISP or email provider to ensure they have not blocked our emails.If 48 hours have passed and you still cannot find your order confirmation email, please contact our customer service team.
Why don`t I need a prescription to buy your products?
A prescription is not required as we are an Oceania-based company and operate under different laws and regulations. Non-controlled medications can be legally imported into a number of countries (depending on their respective legislation) by individuals for their personal use.
Do I need to have a medical evaluation?
A medical evaluation is not needed. We do however strongly recommend you inform your doctor or healthcare provider of all medication you are taking or planning to take, whether prescribed or non-prescription. Always consult your doctor or healthcare provider prior to starting any new course of medication.
Why don`t I need a prescription to buy your products?
A prescription is not required as we are an Oceania-based company and operate under different laws and regulations. Non-controlled medications can be legally imported into a number of countries (depending on their respective legislation) by individuals for their personal use.
Are the products that you sell Genuine or Generic?
The pharmaceutical products we supply are all genuine branded products, unless otherwise clearly stated on our website. The packaging may differ slightly from what you are accustomed to. This is due to the fact that we are based in Oceania and source from countries where packaging laws and branding can differ.
Are the products you sell within their expiration dates?
We do not sell prescription medication that is past its expiry date. It would be illegal to do so.
Do you guarantee I will receive my order?
If for any reason your order does not arrive we will happily refund amount of your purchase. Alternatively, if you prefer, we can arrange a replacement order be shipped to you.
Are the medications you ship the same quality as the ones I buy at the local chemist?

We only supply medications manufactured and marketed by leading international pharmaceutical companies. As a result you can be assured of receiving the highest quality medications.
Will you accept my health insurance as payment?
We do not have any arrangements with health insurance companies or PBMs (Prescription Benefit Management companies) for prescription medication coverage.
What currency are the prices in?
All prices listed on our website are in United States Dollars ( $ ).
How long does it take to deliver?
It may take between 5 – 14 business days . Regular airmail takes about 30 business days +

Medicines have benefits and some have risks. Always read the label carefully and use strictly as directed. If symptoms persist or you have side effects please consult a local Pharmacist in your area or contact us to book one for you.

Contact Us

For Inquiries , payment , and other things you can go to our contact page or write us on live chat. if not you can get to us through WhatsApp or text messages using the number on our contact page.